Returns / Exchange Policy

Should the User receive their order and are not satisfied, the User should contact  Featherbys For Shoes immediately at [email protected] or 043 726 1220.

The User may return items for a Exchange provided

The User returns the goods within 7 days of delivery,
The products are new and have not been used.
The goods are in a re-sellable condition.

In the case of a swap out for another size, Featherbys For Shoes will ship the new size to the Users designated address once we have received the shoe and payment for delivery has been received.

On products that are advertised as special offers, we will do an exchange in respect of the size or style for similar products but subject thereto that the cost of delivery will be for the Users account.

(Kindly note that). Under no circumstances will any footwear ordered, by the User ,that have been worn, damaged, soiled or ripped be accepted for replacement.

The return of all products to us must be made to Featherbys For Shoes address:

Shop 5, Ashmel Center

Berea , East London 5241